FAQ
House of Brandz is redefining the luxury fashion experience. We offer a curated collection of authentic designer pieces that combine prestige, quality, and value. By sourcing globally, we bring you exclusive high-end fashion you’ll love — all in one place.
No, you may place an order as a guest. However, we highly recommend that you create an account when checking out so you can track and review purchases from your account. You can also save your address and personal details which will allow for a more seamless checkout experience for future purchases.
It's easy:
1. Browse our collections and select your favorite items.
2. Add them to your cart.
3. Proceed to checkout and follow the prompts to complete your purchase.
Need help? Contact us anytime at info@houseofbrandz.com .Yes! We ship to many international destinations. Shipping fees and delivery times may vary by location and carrier. You will see shipping options at checkout.
We accept Visa, Master Card, Discover, American Express, PayPal, . For more information, please see our Payment & Security section.
Shipping cost and delivery time depends on the method of shipping you choose. We offer free expedited shipping (3-5 business days) in the US on all orders.
Most orders placed before 3PM EST ship the same business day.
For more details on our shipping rates and delivery times, including international shipping, please visit our Shipping Information Page .
Sales tax is applied where required by law. Orders shipped within the European Union, including Austria, may be subject to VAT (Value Added Tax), which is included in the final price shown at checkout. For international orders outside the EU, local customs duties or taxes may apply upon delivery, depending on your country’s import regulations.
If you have questions about tax or customs for your region, feel free to contact us at info@houseofbrandz.com.
To check the status of your order, log into your account and click on your order to view shipment status & tracking details. If you checked out as a guest, you can view your order status by clicking "View Your Order" on either your order confirmation or shipping confirmation emails. If you cannot find these emails, please contact us and we will gladly assist you.
Yes. All personal information submitted via this website, houseofbrandz.com, is encrypted and secure. We use Secure Sockets Layer (SSL) technology—an industry standard in internet encryption—to protect your credit card and personal details during transmission.
In addition, TrustedSite (formerly McAfee SECURE) actively monitors our website for potential security risks. Houseofbrandz.com is a TrustedSite-certified secure website, and our business has been independently verified, meeting rigorous standards for security and responsible practices.
For more details, please visit our Payment & Security Page
We accept returns within 14 days of delivery. Returned items must be:
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In their original condition
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With tags attached
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Unused and unworn
See our full Returns & Refunds Policy for more details.
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To request a return, submit a return request using our online form. You will need your email address and order number, which can be found in the original confirmation email you received. If you are having trouble locating this, please contact us and we'll gladly assist.
Once we receive your return, your refund will be credited to your initial payment method within 48 hours of receipt. An email confirmation will be sent once the return has been processed.
Please allow 3 to 5 business days for the refund to reflect on your account.
If your order hasn't been shipped yet, we can make changes. Please get in touch with us ASAP at info@HouseofBrandz.com and include your order number .
Absolutely. Every item we sell is 100% authentic, sourced from trusted suppliers and verified by our team of experts. Select high-value items, including a Certificate of Authenticity (COA). Learn more on our Authenticity Assurance page.